FAQs

How often do buses depart each stop?

Our Red and Blue tours have regular departures throughout the day.

  • October 01 - April 30: every 20 minutes from all stops
  • May 01 - September 30: every 30 minutes from all stops

We add buses to the route according to demand, especially on days when large cruise ships are visiting Auckland.

View full timetable details

Do I need to book in advance?

There is no need to book for the Auckland Hop On Hop Off Explorer, just join the circuit when you are ready.

View pricing

How can I buy Auckland Explorer Bus tickets?

It's easy to buy Auckland Explorer Bus tickets and pay in a way that suits you:

  • Buy tickets online
  • At the bus stops from our kiosks, or from drivers on our Red Tour with cash, vouchers, Visa or Mastercard
  • or from our many agents around town including i-SITE Visitor Centres and inside the Ferry Building
Do you accept foreign currency?

Sorry, we only accept New Zealand currency

I have an Explorer Bus Voucher. How does it work?

If you have pre-purchased a voucher from our website or one of our agents, please print it out and show it to our sales staff at the bus stop, or to the driver when you board the bus. They'll exchange it for your Explorer Bus ticket.

How long is my pass valid for?

Choose a 24-hour or a 48-hour pass. Both provide unlimited access to our Red and Blue tours, plus a free return ferry trip to Devonport.

Your pass expires 24/48 hours after you begin travelling with us.

Can I start anywhere along the route?

Yes, you can start your tour at any stop on either the Red or Blue tours.

How long does the tour take?

The length of the tour is up to you! Your Auckland Explorer Bus tour can be as short as a one hour sightseeing tour, or it can be all day (finishing 5pm).

Auckland Explorer Bus is a hop-on hop-off service, so you choose which attractions you'd like to hop off and visit and how long you would like to spend there. When you are ready to move to the next attraction, simply return to the bus stop and catch the next Auckland Explorer Bus.

What is the age limit for a child ticket?

A child is defined as anyone from the ages of 5 to 14 years. Children aged 0-4 travel free if they’re held on adult/guardian's lap. Passengers aged 15 or over are defined as adults.

How many people can use a family pass?

A family is defined as two adults and up to 2 children years of age from 5 to 14.

Is there a discount for senior citizens?

Unfortunately we do not offer discounts over and above our standard prices.

Is there a discount for groups?

We can generally offer a group discount for groups of 15 or more, subject to availability and time of year. Please email info@explorerbus.co.nz for more info.

Are your buses wheelchair accessible?

Our usual yellow buses are wheelchair accessible – sometimes we may use extra buses in times of higher demand, which may not be wheelchair accessible.

How will I recognise the bus?

Our buses are a distinctive bright yellow with Auckland Explorer Bus signage. On busy cruise ship days we may add extra buses to the service that aren't in our usual branding, but they will be displaying Auckland Explorer Bus signs in the window.

At our Auckland Museum stop, the interchange point for the two tours, there are signs indicating where to wait for the Red or Blue tours. The buses will have Red Tour or Blue tour signs in the window.

Does the bus have commentary?

Yes, there is full commentary in English on the bus. We also have timetables and information sheets available from the driver in the following languages:

  • English
  • Japanese
  • French
  • Chinese
  • Korean
  • German
  • Spanish
  • Portuguese
  • Russian
  • Italian

You can also download info sheets here.

Do you operate on Sundays and public holidays?

Yes, Auckland Explorer Bus operates 365 days of the year. However bear in mind if you are wanting to travel on main public holidays such as Christmas Day, New Year's Day or Easter, some of the attractions may be closed.

When can I use my Devonport ferry tickets or combo tickets?

Your Devonport ferry ticket can be used up to 24 hours after your bus pass expires. Show your Explorer Bus pass at the Ferry Terminal on Quay Street to receive your ferry tickets. Tickets are valid for sailings between 9:00am – 4:30pm, Monday to Friday, and all weekend sailings. Ferries depart every 15-30 minutes.

If you've bought a combo, attraction tickets can also be used up to 24 hours after your pass expires.

Please carefully check the conditions printed on your Devonport and combo tickets for details on how to validate the ticket and other important information.

Where do I catch the ferry to Devonport?

Ferries to Devonport depart from the Ferry Terminal, 99 Quay Street, Auckland and arrive at Wharf, 1 Queens Parade, Devonport.

Can I bring luggage on the bus?

You're welcome to bring small carry-on items such as handbags, backpacks, and collapsible strollers with you. Our buses do not have any luggage racks or undercarriage storage, so we cannot carry large luggage items.

Do you offer hotel pickups?

Sorry, we do not offer hotel pickups.

What happens if I lose my ticket?

You will need to show your ticket to the driver each time you board the bus, so keep it somewhere safe but easily accessible. If you lose your ticket you may be required to buy another to continue your tour.

What happens if I leave something on the bus?

If you have left something on one of our buses, please advise the driver of the next bus. They will communicate with our other drivers and let you know if it has been found. If the item has not been found, you can leave your contact details with them in case it is found later in the day.