FAQ

 

Is the Auckland Hop On Hop Off Explorer on the Summer or Winter Timetable?

The Winter Timetable runs from 1 May 2017 until 30 September 2017. The Summer Timetable runs from 1 October 2017.

How do I buy Auckland Hop On Hop Off Explorer tickets?

1. You can buy tickets online on this website

2. You can buy tickets on board with cash, Vouchers, Visa or Mastercard

3. From our many agents around town including i-SITE Visitor Centres and inside the Ferry Building at Harbour Information and 360 Cruise Centre Pier 4.

Is the ticket a 24-hour pass?

No, we work on a calendar day system so the ticket is valid only for the date stamped on it when you join the bus. If you decide you need a second day to visit all the sights, we have a discounted NZ$30 pass you can buy from the driver. Or you can purchase a two-day pass for $75. Two-day passes don't have to be used on consecutive days - just within one calendar month.

Does a 2-day pass need to be used on consecutive days?

No, but the second day must be used within 30 days. Please note the Day Pass tickets are only valid for the day stated. These are not 24 hour tickets.

What is the difference between the Summer service and the Winter service?

The Summer service starts at the Philips Corner/Princes Wharf bus stop (Stop 9) every 30 minutes from 9am - 4pm to finish at 5pm (9.45am from SkyCity). The Blue Loop, which does a different circuit leaving from the Auckland Museum, connects with the Red Loop every 30 minutes, starting from 9.30am. (Terminating at 4.30pm, connecting with the last Red Loop bus back to the city).

The Winter service starts at the Philips Corner / Princes Wharf bus stop every hour on the hour 9am - 4pm (to finish at 5pm) or from 9.45am from SkyCity. The Blue Loop connects with the Red Loop at 9.30, 10.30,11.30,12.30, 1.30pm, and 2.30 (Terminates at 3.30, connecting with the last Red Loop bus back to the city).

Does the Day pass cover both Red and Blue Loops?

Yes, the Day Pass covers both routes.

Can I start anywhere along the route?

You can buy tickets and/or start travelling at any stop on the Red Loop (most people start at our Philips Corner, Sky City or Civic Theatre stops). Please note that you must start on the Red Loop - it is not possible to start on the Blue Loop.

How long does the tour take?

The length of the tour is up to you. The Auckland Hop On Hop Off Explorer can be as short as a one hour sightseeing tour or it can be all day (finishing 5pm summer, 4pm winter). As the Auckland Hop On Hop Off Explorer is a hop-on hop-off service, it is totally your decision as to which attractions you would like to get off the bus and visit and how long you would like to spend there. When you are ready to move to the next attraction simply return to the bus stop and get on the next Auckland Hop On Hop Off Explorer as it comes around the circuit.

What is a 'child' defined as?

A child is defined as anyone from the ages of 5 to 14 years (children aged 0-4 travel free). Passengers aged 15 or over are defined as adults.

 
What defines a family for the family pass?

A family is defined as two adults and up to 4 children years of age from 4 to under 16. Family tickets are not issued as individual tickets, therefore groups must stay together at all times.

Is there a commentary on the bus?

Yes, there is a full commentary in English on the bus. We have timetables and information sheets available from the driver in the following languages:

  • - Japanese
  • - French
  • - Chinese
  • - Korean
  • - German
  • - Spanish
  • - Portuguese
  • - Russian
  • - Italian

Foreign language sheets can also be downloaded from the home page of this website.

Do you operate on Sundays & Public Holidays?

Yes, the Auckland Hop On Hop Off Explorer operates 365 days of the year. However bear in mind if you are wanting to travel on main public holidays such as Christmas Day, New Year's Day or Easter, some of the attractions may be closed.

Do you offer a pickup and drop-off service from hotels and accommodation?

We are pleased to offer a complimentary pick up and drop-off service for selected accommodation in the Auckland Airport area. Pick up times range between 9.05am – 9.20am, and drop-off time is approximately 5pm. If you do require the pick up service, please talk to the concierge at your hotel for timing and pickup locations.

If you are in central city accommodation you can join the bus at any of our three inner-city pick up locations: Civic Theatre Corner on Wellesley St (stop 7), the Sky Tower bus stop on Victoria St (stop 8) or at the Philips Corner/Princes Wharf bus stop at the end of Quay St by the Viaduct entrance (stop 9).

Do I need to book?

There is no need to book for the Auckland Hop On Hop Off Explorer, just join the circuit when you are ready. More buses are brought onto the circuit as numbers require.

Is there a Senior Citizen's discount?

A Senior Citizens rate is available for New Zealand Seniors only on presentation of the NZ Gold Card.

What does the $30 One-Hour ticket entitle you to?

The $30 One Hour ticket entitles you to a 1 hour sightseeing tour only (i.e. one circle on the Auckland Hop On Hop Off Explorer without getting off). It is specifically for people on very limited time who wish to have an overview of Auckland but do not have time to visit the attractions. Red Loop only.

Is the bus wheelchair accessible?

The main double decker buses which depart the Philips Corner/Princes Wharf hourly from 9am – 4pm (summer) 10am – 3pm (winter),  are wheelchair accessible with ramp and parking area – they only operate on the Red Loop.   Unfortunately the Blue Loop buses are smaller and not wheelchair accessible.

How will I recognise the bus?

All the buses are YELLOW with Auckland Hop On Hop Off Explorer signage on them. On busy Cruise ship days there could be extra buses on the service not our normal livery however they will be displaying the Auckland Hop On Hop Off Explorer Signage. At Stop 5 the Auckland Museum and the interchange point for the two routes, there are signs indicating where to wait for the red or blue routes. The buses will have Red Loop or Blue Loop displayed in the window.

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