Commonly Asked Questions
Q. Is the Explorer Bus on the Summer or Winter Timetable?
The Summer Timetable runs from 15 October until 13 April. The Winter Timetable runs from 14 April until 14 October.
Q. What is the difference between the Summer service and the Winter service?
The Winter service is the standard Auckland Explorer Bus circuit which leaves the Ferry Building every hour on the hour (9.45am from Skytower) (refer timetable for list of stops). The first departure is 10am with the last departure at 3pm (No 4pm in winter).
The Summer service is extended to include a second Auckland Explorer Bus which leaves the Ferry Building on the half hour i.e. there is a bus leaving every 30 minutes from the Ferry Building. The first departure is 9am.
The Summer service also includes the Satellite Bus which travels a different circuit from the Auckland Explorer Bus including Mt Eden and the Zoo (refer timetable for list of other stops). The Satellite Bus connects with the Auckland Explorer Bus at the Auckland Museum at half past every hour starting from 10.30am and finishing at 4.30pm. Passengers can swap between the buses.
The Auckland Explorer Bus Day Pass price includes the Satellite Bus.
Q. How long does the tour take?
The length of the tour is up to you. The Auckland Explorer Bus can be as short as a one hour sightseeing tour or it can be all day (Finish 5pm). As the Auckland Explorer Bus is a Hop-On Hop-Off service it is totally your decision as to which attractions you would like to get off the bus and visit and how long you would like to spend there. When you are ready to move to the next attraction simply return to the bus stop and get on the next Explorer Bus as it comes around the circuit.
Q. What is a 'child' defined as?
A child is defined as anyone from the ages of 4 to under 16 years (children under 4 travel free)
Q. What defines a family for the family pass?
A family is defined as two adults and any number of children from 4 to under 16 years of age from the same immediate family.
Q. Is there a commentary on the bus?
Yes, there is a full commentary in English on the bus. For other languages. Japanese - French - Chinese - Korean - German - Spanish - Portugese timetables, available from the driver.
Q. Do you operate on Sundays & Public Holidays?
Yes, the Auckland Explorer Bus operates 365 days of the year. However bear in mind if you are wanting to travel on main public holidays such as Christmas Day, New Years Day or Easter some of the attractions may be closed.
Q. We are staying in a motel/hotel, are we eligible for the complimentary pickup service?
As Auckland is a very big city in area it is impossible for us to be able to offer a pick up from motels in every area. However, if you are staying in a motel/hotel in the South Auckland or Mangere (airport) areas or Greenlane, Newmarket to City area we are happy to offer a complimentary pick up to take you into the Auckland Explorer Bus and return at the end of the day. If you do require the pick up service please ensure you phone and at the latest before 8.30am on the day you wish to use the Explorer Bus, for a reservation and pick up time.
Q. Do I need to book for the Auckland Explorer Bus?
No, a booking is not required for the Auckland Explorer Bus. (unless pickup service is required, refer above)
Q. Is there a Senior Citizen's discount?
A Senior Citizens rate is available for New Zealand Seniors only with pensioners card.
Q. What does the $20 Hour ticket Ride entitle you to?
The $20 One Hour ticket ride entitles you to a 1 hour sightseeing tour only (i.e. one circle on the Auckland Explorer Bus without getting off). It is specifically for people on very limited time who wish to have an overview of Auckland but do not have time to visit the attractions.
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